1. What is Sardegnavini?

Sardegnavini is an online wine shop for wines, beers, and spirits produced in our beloved Sardinia.

2. Is my personal data safe?

By entering your data on Sardegnavini.it, you are safe. For more details, please read our Privacy Policy.

3. Do I need to register with Sardegnavini to place an order?

Not necessarily. You can also order as a guest.

4. How can I change my login details (email, password, address)?

Simply click on the login section located at the top right of the website's header.
From there, you will access your personal data panel and can modify whatever you prefer.

5. I would like to contact you to inquire about product availability not found in the shop: what should I do?

Your opinion is very important to us. Write to us on Whatsapp or email sardegnavini@gmail.com and we will reply as soon as possible.

6. Can I cancel an order placed?

Once completed and sent, an order can only be canceled if it has not yet been handed over to the Courier.

7. How can I return a product?

To learn about the return procedure, consult our sales conditions or send us an email at info@sardegnavini.it.

8. I received a damaged bottle: how can I be compensated?

All orders sent by Sardegnavini are covered by insurance and travel in patented cartons for safe transport. If for any reason one or more bottles arrive damaged at your address, please contact our customer service as soon as possible on Whatsapp or at sardegnavini@gmail.com and explain the extent of the damage. It is important for us that photos of the package and damaged products are provided. We will quickly find a solution to best satisfy you.

9. Can I change my package delivery address?

Once an order has been placed, it will only be possible to change the shipping address if it has not yet been entrusted to the Courier. If you realize you have entered the wrong address, promptly write to customer service on Whatsapp or email sardegnavini@gmail.com and we will do our best to help you.

10. What payment methods can I use on Sardegnavini.it?

You can use Paypal and major credit cards (Visa, Visa Electron, MasterCard, American Express, Poste Pay), or pay by Bank Transfer.

11. Is my data safe when I make a payment?

With Sardegnavini, you are safe: all payment information is encrypted to ensure the highest degree of privacy.

12. What is the CVV code on a credit card?

The CVV code is a 3-digit number printed on the back of your credit card.

13. Can I send a gift directly to my friend?

Certainly, simply enter their address during checkout. Please indicate in the order notes that it is a Gift and, if you would like to include a card with a dedication, we will write a few lines based on your instructions. Of course, we will not include any price references inside the package!

14. What are the shipping times for my package?

Shipping times depend on the wines you have chosen. If all products in your cart are in stock, the order will be shipped within 24 working hours; otherwise, we will ship within 72 working hours.

15. Can I track the shipment of my order?

Of course. In your personal panel, under the "Track an order" section, you can follow your package's journey.

16. How much does package shipping cost?

Shipping costs within Italy are fixed at €9.95. If your order is €75 or more, shipping is free.

17. What do I do if my wine tastes corked?

Although it happens very rarely (about 0.5% of bottles), your wine may taste corked. In this case, keep the defective bottle with its contents and write to info@sardegnavini.it: we will intervene as soon as possible.
Refunds or replacements cannot be made without the bottle.

18. Can I order if I live outside Italy?

Certainly, we ship throughout Europe; consult shipping costs here.